Stage Three at the library
We are excited to have even more library members allowed back in our branches, but things aren’t quite back to normal yet. Keep on reading to find out everything you need to know about Stage Three at Western Downs Libraries.
When will my branch be open?
All branches have now resumed normal opening hours, with the exception of Bell Library, which is opened during staffed hours on Wednesdays and Thursdays only.
What social distancing measures are in place?
The number of people allowed in each branch is determined by the size of the branch. Please keep an eye out for signs indicating how many people are allowed in each building/ space at any one time. Library officers are required to record your name, address and contact details when you enter the library. You should continue to maintain a distance of 1.5m between you and other customers or staff. A hand sanitising station will be available at each branch for your use. You are encouraged to make use of self-service borrowing stations and pay via card for a contactless transaction. Our staff will also be observing strict social distancing, and so will remain 1.5m away from you at all times.
What library services are available?
Some programs are now resuming. Please keep an eye on our website for more details. Games consoles and media rooms are now available. A limited number of public computers will be available for bookings of 2 hour per day, and self-service printers are in operation. Our staff are still available to assist you, however they will maintain a distance of at least 1.5m at all times.
Can staff still assist me with computers and printing?
Yes, but we will be observing strict social distancing so we will be helping you from a distance of at least 1.5m.
Can I still use the Library Takeaway Service?
Now that our libraries are open, our Library Takeaway Service has become a ‘Click and Collect’ service. This means you will still be able to reserve items from the library, and once you receive your Reservation Notice, you can collect your reservations quickly and fuss-free at the front entrance of your nominated branch during opening times.
Can my child be in the library after school until I finish work?
Your child is welcome to come to the library at any time but please be aware that we cannot guarantee they will be allowed into the library as there are only 20 people allowed into the facility at one time. If they are allowed into the library we will be encouraging them to make their visit very short so that everyone gets an opportunity to use the library.
We would also like to advise that the duty of care for unattended children in the library remains with the parent or guardian of that child. Library staff do their best to create a safe environment for all our users but cannot take responsibility for children who are not accompanied by a responsible adult.
If an issue occurs involving an unattended child, our team will make every effort to contact the parent or guardian but if that is not possible, our staff will hand the matter over to the Police.
How long can I borrow my items for?
All items, including DVDs can still be borrowed for a period of 30 days. An individual can still have up to 40 items on loan at one time.